(Based on 10 reviews)
- 09/22/2022 -
Unsatisfactory Stay in 6511 Fountain Way
"Unfortunately, this was our most disappointing rental experience with SPI. This property is in great need of a deep clean, full kitchen reset, repairs, and updates. The owner is charging market rates for a below-market experience. When compared to other island properties we have stayed in, this house has seen its better days. There were a lot of little things that added up to a disappointing stay. The kitchen is not stocked with a complete set of usable pots and pans. It is a collection of things left over time, all in poor condition. Kitchen cabinets need repair, not all the stove burners work properly, and the gas runs too high and creates soot on your pans. The upper oven door did not close completely. There was a disgusting collection of dust and dirt on the ceiling over the island sink. There was a coat of dust over the window sills, blinds, and baseboards which cause my husband's allergies to flare immediately, maintenance did change the air filter, and that seemed to help. Towels, linens, and bedding are low quality and overused. It made you feel like each room was a red-roof inn. Light fixtures over the bathroom vanities are missing sconces, lamps had blown out light bulbs, the wood floors need to be refinished, and it wouldn't hurt for the cleaning company to actually move the furniture and clean the floors in the common area. Kitch cabinets have some doors barely hanging on or poorly close. The kitchen faucet has low water flow and needs repair or replacement. The layout is great for a large family, but at this rate, this home needs full internal paint, floors refinished, kitchen cabinets should be refinished, overall TLC, and updated staging. The decor feels like you walked through Goodwill. I would not recommend this property to a friend. For less, you can rent a better condo or home on the island that actually makes you feel like you are on vacation."
- 07/29/2022 -
Paradise
"The place was excellent, the upstairs restrooms jack/Jill shower and restrooms did have an oder of sewer when in use or the toile would flush.
other then that the place was very nice and I would stay there again"
- 07/25/2022 -
Be ware
"Unfortunately the place looks beautiful on the listing but had some major issues. The condo smelled awful, there was vomit in one of the sinks, the master shower has mold & didn't work correctly, the AC didn't work well in the 1st & 2nd floor, the trash cans were full of trash. Not worth the price. SPI rentals wouldn't help us with the issues so sadly we had to leave after our 1st night of 5. Very disappointed"
Host Reply
Hi Denise, We sincerely apologize again for any maintenance or housekeeping issues you encountered with the property. We did offer to help by sending maintenance and housekeeping to the property to address the items you mentioned. However, you did not accept our offer to do so and chose to leave the property without giving us an opportunity to make your stay better. I personally spoke with you and made the attempts to address these issues so that you could enjoy your stay. I also attempted to discuss compensation for the issues you encountered, but was not given the opportunity to do so as you cut our call short. After your departure, our maintenance team was able to access the house and confirmed that the AC was working properly. We are sorry to hear that you feel this way about your stay and about our service, but we do believe our team did everything we could to help you with any concerns you had.
Regards,
Ashleigh T.,
General Manager
- 07/21/2022 -
Great place for a large family
"The house was just as shown in the pictures. Overall place was very clean. There was some wear and tear on some cabinets, sofa and grill. It was a really nice, short walk to the beach."
- 07/12/2022 -
Above Average
"Very large and spacious living area. The bed in the master bedroom was very comfortable, very secure neighborhood, permanent residents very friendly. I would recommend the grill be replaced"
- 09/22/2022 -
Unsatisfactory Stay in 6511 Fountain Way
"Unfortunately, this was our most disappointing rental experience with SPI. This property is in great need of a deep clean, full kitchen reset, repairs, and updates. The owner is charging market rates for a below-market experience. When compared to other island properties we have stayed in, this house has seen its better days. There were a lot of little things that added up to a disappointing stay. The kitchen is not stocked with a complete set of usable pots and pans. It is a collection of things left over time, all in poor condition. Kitchen cabinets need repair, not all the stove burners work properly, and the gas runs too high and creates soot on your pans. The upper oven door did not close completely. There was a disgusting collection of dust and dirt on the ceiling over the island sink. There was a coat of dust over the window sills, blinds, and baseboards which cause my husband's allergies to flare immediately, maintenance did change the air filter, and that seemed to help. Towels, linens, and bedding are low quality and overused. It made you feel like each room was a red-roof inn. Light fixtures over the bathroom vanities are missing sconces, lamps had blown out light bulbs, the wood floors need to be refinished, and it wouldn't hurt for the cleaning company to actually move the furniture and clean the floors in the common area. Kitch cabinets have some doors barely hanging on or poorly close. The kitchen faucet has low water flow and needs repair or replacement. The layout is great for a large family, but at this rate, this home needs full internal paint, floors refinished, kitchen cabinets should be refinished, overall TLC, and updated staging. The decor feels like you walked through Goodwill. I would not recommend this property to a friend. For less, you can rent a better condo or home on the island that actually makes you feel like you are on vacation."
- 07/29/2022 -
Paradise
"The place was excellent, the upstairs restrooms jack/Jill shower and restrooms did have an oder of sewer when in use or the toile would flush.
other then that the place was very nice and I would stay there again"
- 07/25/2022 -
Be ware
"Unfortunately the place looks beautiful on the listing but had some major issues. The condo smelled awful, there was vomit in one of the sinks, the master shower has mold & didn't work correctly, the AC didn't work well in the 1st & 2nd floor, the trash cans were full of trash. Not worth the price. SPI rentals wouldn't help us with the issues so sadly we had to leave after our 1st night of 5. Very disappointed"
Host Reply
Hi Denise, We sincerely apologize again for any maintenance or housekeeping issues you encountered with the property. We did offer to help by sending maintenance and housekeeping to the property to address the items you mentioned. However, you did not accept our offer to do so and chose to leave the property without giving us an opportunity to make your stay better. I personally spoke with you and made the attempts to address these issues so that you could enjoy your stay. I also attempted to discuss compensation for the issues you encountered, but was not given the opportunity to do so as you cut our call short. After your departure, our maintenance team was able to access the house and confirmed that the AC was working properly. We are sorry to hear that you feel this way about your stay and about our service, but we do believe our team did everything we could to help you with any concerns you had.
Regards,
Ashleigh T.,
General Manager
- 07/21/2022 -
Great place for a large family
"The house was just as shown in the pictures. Overall place was very clean. There was some wear and tear on some cabinets, sofa and grill. It was a really nice, short walk to the beach."
- 07/12/2022 -
Above Average
"Very large and spacious living area. The bed in the master bedroom was very comfortable, very secure neighborhood, permanent residents very friendly. I would recommend the grill be replaced"
- 06/10/2022 -
Find another place to rent. Not worth the money.
"I believe this used to be a really nice property, but now it is very run down and needs a lot of updates to be fully functioning. The pictures of the property seem to be very old. The AC broke the first night so it was absolutely miserable inside the unit until they were able to send a repairman out.
Below is a list of some of the issues we had with the property:
1. Faucets, faucets everywhere, but none of them work. Three faucets in the kitchen, but all had issues: not enough water pressure, the faucet isn't secure to the counter, and the spraying head is missing.
2. Three showers, but all had issues: not enough water pressure and the master shower mildew is thick.
3. The Master bed is terrible, you can hear someone move on it from the next room (literally just turning over in the bed is so loud).
4. The backyard has three tress, but two are completely dead and look as if they are about to fall over. We did not go in the backyard with our children.
5. They provided 6 chairs at the dining table for 10 person occupancy. We did find 2 other chairs inside the property, but both were broken. We were unable to have a full family meal the entire time we were there.
6. Top oven doesn’t close so wont hold heat in.
7. Gas grill in pictures was not on property.
8. Living room furniture is disgusting and needs a proper cleaning.
9. None of the balcony fans worked.
Things that were great at the property:
1. Easy access to beach
2. Easy access to pool
TL;DR
Find another place to rent. Not worth the money."
- 03/26/2022 -
Family Trip
"House was very nice and clean. Suited our needs for our family trip in a great location on the island. Suggestions to the owner: need to do a few upgrades to the kitchen (broken cupboards, sink faucets). Need new pots/pans as these are terrible and a new gas grill. Maybe it is noted somewhere that the pool is not heated but we were unaware - very cold and we were not able to use sadly."
- 12/27/2021 -
Mixed review
"SPI rentals as a company has been easy to work with; the neighborhood for this property is not easy to work with. This property is clearly neglected, and in the time of pandemic risks, all touch points were grubby. Doorknobs, switches, handles, bathroom showers, and banisters. This had great space for a rental house, but not enough furniture to fill it and furniture and definitely rugs needed replacing. Kitchen supplies were adequate, but old and looked like second hand with years of use. We washed everything we took out before using. The neighborhood security was harassing about wrist bands that broke. If you lose one you are threatened to be kicked out since they won't replace it unless you bring the broken one. We will not likely rent in this neighborhood again for our annual trip to the island. There's are several other properties that are great without the hassle of neighborhood security following you everywhere."
- 12/20/2021 -
Malibu Beach Villa
"The villa was wonderful. Perfect for a family to have space and be close to the beach. We will absolutely book again! SPI was very responsive to any questions and needs during our stay."
- 10/07/2021 -
Above Average
"We really had a nice time. House was great! Just a couple of things, master shower was a little unpleasant & middle bathroom shower had some hair in it. Other than that everything was nice & clean. Everything that we needed was there. Staff were very helpful. Great location, plenty, plenty of space! Can't wait to return"