- Traveler FAQ
Guest FAQ Information
Search easily for all the answers to your questions.
Your personal data is important to us. We use it in order for you, as a user of our service or website- whether this be on mobile devices like smartphones and tablets; desktop computers at home with an internet connection.
Cancelations and Refunds
Each host has their own cancelation policy posted in the property listing. If you have questions regarding a particular host or group's policies, please contact them directly for information on how they handle late cancellations and if there are any restrictions that may apply to your trip due to illness/injury before booking anything!
HereStays is an online advertising venue that allows vacation rental hosts/managers to advertise their rentals and helps potential renters find a suitable property. To rent, contact the host directly using information provided within each listing
How can I be sure that the property and owner listing the rental is legitimate and that the rental is actually available?
HereStays works to validate ownership and management for each listing. But you should use the common steps for shopping online to ensure that your booking is validated, that includes: To protect your money, always use a secure certified platform to exchange it for reservations such as credit card processors or PayPal.
What is the best way to create an inquiry with the owner or manager for a vacation rental I am interested in resrving?
Narrow down your choices by searching for a specific location and dates. You can also filter properties based on amenities that are important to you, like proximity or price range - then send an inquiry directly from each listing page!
Why would a property show as open for a reservation but the host now says it is not available, why is that?
It is possible that the homeowner or property manager doesn't have their calendar updated, you can send an inquiry to find more information.
HereStays does not collect payment. We recommend that you pay your host through a secure payment platform where they have recourse in case anything goes wrong, such as using Credit Cards or Paypal for Business transactions (not friends and family). Of course hosts are free to ask about another form if payments but we don't think it's worth risking safety when visiting someone new just because there was an unhappy experience before with another type!
Quote for Rentals provides you with an estimate of what it might cost to rent a property, based on information provided by the host. Quote for Rentals does not investigate or verify any rental rates and accepts no responsibility if prices are inaccurate; users must confirm all details directly with their hosts prior to booking."
There's no need to pay more than you have too! HereStays has verified hosts and managers who will offer travelers the lowest price, guaranteed.
Protect Your Trip - Consider Purchasing Travel Insurance
Many travelers purchase insurance to cover their trips. If you have a covered reason such as illness or injury, this can protect the investment in your vacation rental and other expenditures made for travels related expenses like airfare; it may also provide partial reimbursement of those costs not fully covered by personal finances when traveling outside one's own country (to another nation).
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